Abstract-- Incorporating empathetic behavior into robots can improve their social effectiveness and interaction quality. In this paper, we present whEE (when and how to express empathy), a framework that enables social robots to detect when empathy is needed and generate appropriate responses. Using large language models, whEE identifies key behavioral empathy cues in human interactions. We evaluate it in human-robot interaction scenarios with our social robot, Haru. Results show that whEE effectively identifies and responds to empathy cues, providing valuable insights for designing social robots capable of adaptively modulating their empathy levels across various interaction contexts. In most scenarios, Large Language Models (LLMs) represent the state-of-the-art approach for classifying empathy [1], [2] and generating empathetic responses [3], [4]. However, the development of robots capable of dynamically adjusting their level of empathy based on the context remains an underexplored area [5]. To this end, we introduce whEE (when and how to express empathy), an empathy framework that provides guidelines on when robots should respond empathetically and how to achieve it. Using our framework, we analyze the utterances of speakers and listeners in dyadic and group conversations with varying levels of empathy. Our analysis identifies key empathy cues that indicate when a speaker seeks an empathetic response and the cues exhibited by listeners displaying high levels of empathy. We approach empathy by focusing on observable behaviors that individuals exhibit when demonstrating an understanding of others' emotions and engaging deeply with their experiences--referred to as behavioral empathy [6].

With the development of speech large language models (speech LLMs), users can now interact directly with assistants via speech. However, most existing models only convert response content into speech without fully capturing the rich emotional cues in user queries, where the same sentence may convey different meanings depending on the expression. Emotional understanding is thus essential for improving human-machine interaction. Most empathetic speech LLMs rely on massive datasets, demanding high computational cost. A key challenge is to build models that generate empathetic responses with limited data and without large-scale training. To this end, we propose Emotion Omni, a model that understands emotional content in user speech and generates empathetic responses. We further developed a data pipeline to construct a 200k emotional dialogue dataset supporting empathetic speech assistants. Experiments show that Emotion Omni achieves comparable instruction-following ability without large-scale pretraining, while surpassing existing models in speech quality (UTMOS:4.41) and empathy (Emotion GPT Score: 3.97). These results confirm its improvements in both speech fidelity and emotional expressiveness. Demos are available at https://w311411.github.io/omni_demo/.

The distillation of knowledge from Large Language Models (LLMs) into Smaller Language Models (SLMs), preserving the capabilities and performance of LLMs while reducing model size, has played a key role in the proliferation of LLMs. Because SLMs are considerably smaller than LLMs, they are often utilized in domains where human interaction is frequent but resources are highly constrained, e.g., smart phones. Therefore, it is crucial to ensure that empathy, a fundamental aspect of positive human interactions, already instilled into LLMs, is retained by SLMs after distillation. In this paper, we develop a comprehensive approach for effective empathy distillation from LLMs into SLMs. Our approach features a two-step fine-tuning process that fully leverages datasets of empathetic dialogue responses distilled from LLMs. We explore several distillation methods beyond basic direct prompting and propose four unique sets of prompts for targeted empathy improvement to significantly enhance the empathy distillation process. Our evaluations demonstrate that SLMs fine-tuned through the two-step fine-tuning process with distillation datasets enhanced by the targeted empathy improvement prompts significantly outperform the base SLM at generating empathetic responses with a win rate of 90%. Our targeted empathy improvement prompts substantially outperform the basic direct prompting with a 10% improvement in win rate.

Tuberculosis (TB) is the leading cause of death from an infectious disease globally, with the highest burden in low- and middle-income countries. In these regions, limited healthcare access and high patient-to-provider ratios impede effective patient support, communication, and treatment completion. To bridge this gap, we propose integrating a specialized Large Language Model into an efficacious digital adherence technology to augment interactive communication with treatment supporters. This AI-powered approach, operating within a human-in-the-loop framework, aims to enhance patient engagement and improve TB treatment outcomes.

Previous research has shown that humans are more receptive towards language models that that exhibit empathetic behavior. While empathy is essential for developing helpful dialogue agents, very few large corpora containing empathetic dialogues are available for fine-tune LLMs. The few existing corpora have largely relied on crowdsourcing to simulate empathetic conversations, a process that is expensive, time-consuming, and not scalable to larger datasets. We propose a data generation framework for developing SYNTHEMPATHY, a large corpus containing 105k empathetic responses to real-life situations compiled through LLM generation. A base Mistral 7B model fine-tuned on our SYNTHEMPATHY corpus exhibits an increase in the average empathy score.

Empathetic dialogue is crucial for natural human-computer interaction, allowing the dialogue system to respond in a more personalized and emotionally aware manner, improving user satisfaction and engagement. The emergence of large language models (LLMs) has revolutionized dialogue generation by harnessing their powerful capabilities and shown its potential in multimodal domains. Many studies have integrated speech with text-based LLMs to take speech question as input and output text response. However, the lack of spoken question-answering datasets that include speech style information to supervised fine-tuning (SFT) limits the performance of these systems. As a result, while these systems excel at understanding speech content, they often struggle to generate empathetic responses. In response, we propose a novel approach that circumvents the need for question-answering data, called Listen, Perceive, and Express (LPE). Our method employs a two-stage training process, initially guiding the LLM to listen the content and perceive the emotional aspects of speech. Subsequently, we utilize Chain-of-Thought (CoT) prompting to unlock the model's potential for expressing empathetic responses based on listened spoken content and perceived emotional cues. We employ experiments to prove the effectiveness of proposed method. To our knowledge, this is the first attempt to leverage CoT for speech-based dialogue.

Empathetic response generation necessitates the integration of emotional and intentional dynamics to foster meaningful interactions. Existing research either neglects the intricate interplay between emotion and intent, leading to suboptimal controllability of empathy, or resorts to large language models (LLMs), which incur significant computational overhead. In this paper, we introduce ReflectDiffu, a lightweight and comprehensive framework for empathetic response generation. This framework incorporates emotion contagion to augment emotional expressiveness and employs an emotion-reasoning mask to pinpoint critical emotional elements. Additionally, it integrates intent mimicry within reinforcement learning for refinement during diffusion. By harnessing an intent twice reflect the mechanism of Exploring-Sampling-Correcting, ReflectDiffu adeptly translates emotional decision-making into precise intent actions, thereby addressing empathetic response misalignments stemming from emotional misrecognition. Through reflection, the framework maps emotional states to intents, markedly enhancing both response empathy and flexibility. Comprehensive experiments reveal that ReflectDiffu outperforms existing models regarding relevance, controllability, and informativeness, achieving state-of-the-art results in both automatic and human evaluations.

In recent years, with the rapid advancements in large language models (LLMs), achieving excellent empathetic response capabilities has become a crucial prerequisite. Consequently, managing and understanding empathetic datasets have gained increasing significance. However, empathetic data are typically human-labeled, leading to insufficient datasets and wasted human labor. In this work, we present Synth-Empathy, an LLM-based data generation and quality and diversity selection pipeline that automatically generates high-quality empathetic data while discarding low-quality data. With the data generated from a low empathetic model, we are able to further improve empathetic response performance and achieve state-of-the-art (SoTA) results across multiple benchmarks. Moreover, our model achieves SoTA performance on various human evaluation benchmarks, demonstrating its effectiveness and robustness in real-world applications. Furthermore, we show the trade-off between data quantity and quality, providing insights into empathetic data generation and selection.

Empathetic response generation, aiming at understanding the user's situation and feelings and respond empathically, is crucial in building human-like dialogue systems. Previous methods mainly focus on using maximum likelihood estimation as the optimization objective for training response generation models, without taking into account the empathy level alignment between generated responses and target responses. To this end, we propose an empathetic response generation using reinforcement learning (EmpRL) framework. The framework designs an effective empathy reward function and generates empathetic responses by maximizing the expected reward through reinforcement learning. Given the powerful text generation capability of pre-trained language models, EmpRL utilizes the pre-trained T5 model as the generator and conducts further training to initialize the policy. To align the empathy level between generated responses and target responses in the context, an empathy reward function containing three empathy communication mechanisms, i.e., emotional reaction, interpretation, and exploration, is constructed using pre-designed and pre-trained empathy identifiers. Finally, the proximal policy optimization algorithm is used to further train the policy to produce empathetic responses. Both automatic and manual evaluations demonstrate that the proposed EmpRL framework can improve the quality of generated responses, enhance the empathy level similarity between generated and target responses, and produce empathetic responses covering both affective and cognitive aspects.

Empathetic response generation is designed to comprehend the emotions of others and select the most appropriate strategies to assist them in resolving emotional challenges. Empathy can be categorized into cognitive empathy and affective empathy. The former pertains to the ability to understand and discern the emotional issues and situations of others, while the latter involves the capacity to provide comfort. To enhance one's empathetic abilities, it is essential to develop both these aspects. Therefore, we develop an innovative framework that combines retrieval augmentation and emotional support strategy integration. Our framework starts with the introduction of a comprehensive emotional palette for empathy. We then apply appraisal theory to decompose this palette and create a database of empathetic responses. This database serves as an external resource and enhances the LLM's empathy by integrating semantic retrieval mechanisms. Moreover, our framework places a strong emphasis on the proper articulation of response strategies. By incorporating emotional support strategies, we aim to enrich the model's capabilities in both cognitive and affective empathy, leading to a more nuanced and comprehensive empathetic response. Finally, we extract datasets ED and ET from the empathetic dialogue dataset \textsc{EmpatheticDialogues} and ExTES based on dialogue length. Experiments demonstrate that our framework can enhance the empathy ability of LLMs from both cognitive and affective empathy perspectives. Our code is released at https://github.com/CAS-SIAT-XinHai/APTNESS.